Office Policies

Not showing up to appointments wastes the time and effort of our staff, and we wish to avoid this.
Cancellation fees: Appointments canceled with less than 24 hours' notice incur a fee of $100 for new patients and $50 for existing patients.
In cases of repeated cancellations for intake appointments, after two occurrences, you will not be scheduled for further appointments.
For existing patients, in repeated instances of no-shows or cancellations not made in accordance with our company policies, you will be issued a written warning the 2nd time, and then it will be considered just cause for termination, and your chart will be closed with our practice.
A credit card on file is required to secure appointments and cover any potential fees for late cancellations or no-shows.
You can cancel your appointment by phone: (781) 996-0046 or email: contact@aspireadhd.com

Timely requests for medication refills are the patient’s responsibility.
Please allow 3 business days for processing. It is your responsibility to notify our clinic at least 72 hours prior to running out of medicine.
Medication refills will be made only at the time of an office visit or during regular office hours. If you do not have a future appointment scheduled when a refill request is made, then your request will not be processed until you have done so.
Refills generally will not be given after office hours, during the weekends, or on holidays, so please schedule your appointments accordingly.
Plan Ahead: Anticipate your prescription refill needs and make sure you have an adequate supply of medication to last through weekends and holidays.
Respect Emergency Procedures: If you have a genuine emergency or urgent medical need, follow the appropriate emergency procedures in your area. If you run out of medication at a time when our office is closed, please head to the nearest emergency room if your health is at risk.
Any messages left on our answering machine will not be checked until the next business day and cannot be used for rapid communication after business hours.

Controlled substances will not be refilled earlier than the prescribed interval, nor will we change the dose or frequency of a controlled medication so that you can obtain an early refill.
Controlled substances will not be replaced if they are lost, damaged, or stolen.
Initial drug screen is required. Random drug screens and pill counts will be requested at our discretion.
Pharmacy refill requests are not accepted for controlled substances.

No refunds are available once services have been rendered
Dissatisfaction with services after they have been rendered does not entitle the patient to a refund.

All payments are due at the time of services rendered.
If you have an outstanding balance, you will not be seen until it has been paid..